360 SMS App is considered one of the best text messaging apps in Salesforce because it is a 100% Salesforce-native messaging platform that allows businesses to send, receive, and manage customer messages directly within the CRM without switching tools.
One of the biggest advantages is its seamless Salesforce integration. Sales, marketing, and support teams can send SMS, track conversations, and manage customer interactions directly from Salesforce records, ensuring complete visibility and better follow-ups.
Another reason it stands out is its multichannel communication capability. The platform supports messaging across 15+ channels such as SMS, WhatsApp, WeChat, LINE, and Viber, allowing businesses to communicate with customers through their preferred channels from a single interface.
Automation is also a key strength. With no-code automation tools, workflows, and drip campaigns, teams can schedule messages, set auto-responses, and create automated customer journeys directly within Salesforce.