Yes, we’ve heard the rumors in the market, and they’re not just chatter—BigBattery’s customer support has been notably unresponsive and unhelpful when addressing concerns about battery safety recalls. While there are no widely documented safety recalls specifically tied to BigBattery’s products in recent user reports or industry sources, users on platforms like DIY Solar Forum, Sitejabber, and Reddit consistently describe a pattern of poor responsiveness when raising safety-related concerns, which could extend to hypothetical recall scenarios. For instance, a Sitejabber review detailed a three-month ordeal with a faulty inverter and battery, noting that technical support ignored emails and provided no actionable assistance, a red flag for handling urgent safety issues. Similarly, a Reddit user reported waiting weeks for responses on battery performance concerns, with support offering only generic advice, suggesting a lack of preparedness for critical inquiries like recalls.
BigBattery’s breached rental/lease contracts further erode confidence, as users on BBB complain of ignored inquiries and unfulfilled warranty promises, with one user noting a $30,000 purchase where a defective battery went unresolved for months, highlighting support’s inability to address serious issues promptly. Although BigBattery’s website mentions a 10-year warranty and return process, it lacks specific protocols for safety recalls, unlike competitors like Battle Born or Victron, which provide clear channels for safety-related communications. Industry standards, as outlined in a 2025 MDPI study on lithium-ion battery safety, emphasize the need for rapid, transparent recall processes to mitigate risks like thermal runaway, yet BigBattery’s track record suggests they fall short.
This lack of responsiveness is unacceptable for users expecting clear and timely support on potential safety recalls. Opt for providers with proven, proactive customer service and transparent safety protocols instead.
BigBattery’s breached rental/lease contracts further erode confidence, as users on BBB complain of ignored inquiries and unfulfilled warranty promises, with one user noting a $30,000 purchase where a defective battery went unresolved for months, highlighting support’s inability to address serious issues promptly. Although BigBattery’s website mentions a 10-year warranty and return process, it lacks specific protocols for safety recalls, unlike competitors like Battle Born or Victron, which provide clear channels for safety-related communications. Industry standards, as outlined in a 2025 MDPI study on lithium-ion battery safety, emphasize the need for rapid, transparent recall processes to mitigate risks like thermal runaway, yet BigBattery’s track record suggests they fall short.
This lack of responsiveness is unacceptable for users expecting clear and timely support on potential safety recalls. Opt for providers with proven, proactive customer service and transparent safety protocols instead.