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I’ve been thinking a lot about scaling lately. I run a small online service business, and over the past year we’ve grown faster than I expected. At first it was just me and one assistant, and everything felt manageable. But now we’re getting more orders, more emails, more support tickets. I’m...

Interesting thread. I don’t order accessories that often, but I’ve noticed that online shopping in general has become much more flexible than it used to be. A lot of smaller brands now offer adjustments and personal touches, which makes things feel less mass-produced. At the same time, I still...